Quick answers about purchasing, condition, shipping, and order support from MOSA Collect.
Cards and ordering
How should I evaluate a card’s condition?
Review the images and condition notes on the individual product page. Condition is subjective, and listing-specific details take priority. Our Card Condition Guide explains the general terms we may use.
Do you guarantee a grade for an ungraded card?
No. A raw-card description is not a promise that the card will receive a particular grade from a third-party grading company.
Does adding a card to my cart reserve it?
No. An item is not reserved until checkout has been completed successfully.
Can I request additional information before purchasing?
Yes. Contact us before ordering and identify the card you are considering. We will provide clarification or additional images whenever practical.
Shipping and delivery
Where does MOSA ship?
We currently ship to addresses within the United States only.
What shipping services are available?
USPS Ground Advantage and UPS Ground are available as free standard-shipping options. Express shipping is available at checkout for $15.
How quickly will my order ship?
Orders are normally processed within 2–3 business days. Carrier transit time begins after processing and is an estimate rather than a guaranteed delivery date.
Will my order be insured or require a signature?
Orders valued at $100 or more include insurance and signature confirmation. An authorized recipient may need to be available to accept delivery.
How are cards packaged?
Cards are placed in appropriately sized protective materials and secured to limit movement. The final mailer or box is selected based on the quantity, thickness, and value of the order. See Shipping & Packaging for more details.
Returns and order issues
Do you accept returns?
All sales are final and returns are not accepted, subject to applicable law. If you receive an incorrect item or an order arrives damaged, contact us promptly so we can review the issue.
What should I do if tracking or delivery shows a problem?
Contact us promptly. If a package arrives damaged, retain the shipment, its contents, and all packaging materials while the issue is reviewed.
Still need help?
Send us the product or order details and we’ll take a closer look.