Shipping policy
MOSA Consignments Shipping Policy
Shipping Area
We currently ship only to valid addresses within the United States. We do not offer international shipping at this time.
Processing Time
Orders are normally processed and transferred to the shipping carrier within 2–3 business days after payment is successfully completed. Business days exclude weekends and federal holidays.
If we cannot ship an order within the stated processing period, we will contact the customer with an updated timeframe and provide the option to accept the delay or cancel the unshipped order for a full refund.
Shipping Options
Customers may select from the following shipping options at checkout:
• USPS Ground Advantage — Free
• UPS Ground — Free
• Express Shipping — $15.00
Delivery estimates shown at checkout begin after the carrier accepts the package. Carrier delivery dates are estimates and are not guaranteed unless the selected service expressly includes a delivery guarantee.
Tracking
Tracking information will be sent to the email address associated with the order after the shipping label is created. Tracking may take up to 24 hours to display movement after the carrier receives the package.
Insurance and Signature Confirmation
Orders with a merchandise subtotal of $100.00 or more will be shipped with insurance and signature confirmation at no additional charge. Someone at the delivery address must be available to sign for the package.
Packaging
Trading cards are packaged securely using appropriate protective materials. Raw cards will generally be placed in a protective sleeve and rigid holder or equivalent protection before shipment.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us immediately if an address correction is needed. We cannot guarantee that an address can be changed after an order has entered fulfillment.
We cannot redirect a shipment after it has been transferred to the carrier. Orders returned because of an incorrect, incomplete, or undeliverable address may require payment of additional shipping charges before being sent again.
Lost, Damaged, or Delayed Shipments
If tracking shows no delivery, the package arrives damaged, or the contents are missing, please contact us promptly at info@waxzonesports.com.
Please retain the card, shipping container, packaging materials, and photographs of the package and its contents. These items may be required to submit an insurance or carrier claim. We will review the matter and provide an appropriate resolution based on the circumstances and applicable law.
Packages marked as delivered by the carrier will be reviewed individually. Signature confirmation and carrier documentation may be used when investigating a delivery claim.
Contact Information
MOSA Consignments
PO Box 51
Hampshire, IL 60140
info@waxzonesports.com